FAQ

Payment

  • How Can I pay for my Order Online?
  • Is my Payment information Secure?
  • Do you accept any alternate forms of payment?

How Can I pay for my Order Online?

  • You can pay for your order online using all the standard payment methods like major Credit Cards Visa, Mastercard, American Express, Discover, Diners Club and Wallets like Apple Pay, Google Pay, Facebook Pay.

Is my Payment information Secure?

  • All payments are secure, encrypted and processed via Shopify Payments which is PCI compliant and supports 3D Secure checkout.

Do you accept any alternate forms of payment?

  • Currently we accept only prepaid orders using all the standard payment methods like major Credit Cards Visa, Mastercard, American Express, Discover, Diners Club and Wallets like Apple Pay, Google Pay, Facebook Pay.

Delivery and Shipping

  • Do you deliver to my location?
  • When will I receive my order?
  • What is the status of my order?

Do you deliver to my location?

  • We may not be able to deliver to some locations, and some products are limited in delivery locations. If this is the case, we will inform you using the contact details that you provide to us when you make your order and arrange for cancellation of the order or delivery to an alternative delivery address.

When will I receive my order?

  • Orders are dispatched within 2 business days (excluding weekends and holidays), and are delivered within 4-7 business days depending on your location.

What is the status of my order?

  • All products are sent via trackable courier and you will receive a tracking number upon the dispatch of your order via registered email id and phone number. We endeavour to dispatch all orders within the estimated range of days provided for each product where possible, once we have confirmed receipt of payment. However, all dispatch times and delivery times are estimates only. We are not liable for late delivery caused by factors outside of our control.

Cancellation, Return & Refund

  • What is the time frame for returning a Bonaire Durango product?
  • How do I return an item?
  • What are the criteria for a valid return?
  • How long will it take to process my return and receive a refund?
  • Can I cancel my order after it has been placed?

What is the time frame for returning a Bonaire Durango product?

  • You can return your item to us, within 14 days of receiving it, as long as it’s undamaged, unused, and contained in its original condition with original proof or purchase.

How do I return an item?

  • To initiate a return, please contact our customer service team at info@bonairedurango.com They will guide you through the process and provide you with all necessary instructions.

What are the criteria for a valid return?

  • To be eligible for a return, the product must have been purchased within the last 14 days, be in its original packaging, unused, or undamaged, and you need to provide the receipt or proof of purchase.

How long will it take to process my return and receive a refund?

  • Once we receive the returned product and it's verified to meet our return policy, refunds are typically processed within 14 business days. Please allow for additional time for the refund to reflect in your original payment method.

Can I cancel my order after it has been placed?

  • Yes, you can cancel your order, provided it has not been processed for shipping. To cancel your order, please contact our customer service team at info@bonairedurango.com as soon as possible. They will guide you through the cancellation process. Order refund will be processed to your original payment method within 14 business days.

General FAQ

  • What is Evaporative Cooling & How it works?
  • What are the advantages of Evaporative Cooling?
  • How much energy does Evaporative Cooling save versus a refrigerated system?
  • How long will my pads last?
  • How quiet are Durango units?
  • Is this bleed off required or can it be restricted?
  • What is Intertek Certification?
  • So, it's not an air conditioner, right?

What is Evaporative Cooling & How it works?

  • Evaporative Cooling draws fresh air from outside your home, filters it, cools it via a honeycomb pad, and then circulates it through your home, forcing out hot, stale air through open doors and windows.  

 

  • Bonaire’s Evaporative Air Coolers are built with three main components. A fan, water circulating pump system, and honeycomb padding for effective cooling. This 3-speed fan absorbs warm air. Then evaporation converts the moisture into water vapor and cools it down. A more humid air then flows out from the other side.

 

  • It is important to ventilate while using an evaporative air cooler. Simply open a window or keep the door open to eliminate over-humidity and allow the circulation of fresh air. Also, honeycomb padding may have some distinct odor when used first, but it will slowly dissipate in a few hours.

What are the advantages of Evaporative Cooling?

  • Circulates only fresh, clean air.
  • Gentle on noses, eyes and skin.
  • Reduces the spread of air-borne infections
  • Provides relief to allergy and asthma sufferers
  • Indoor plants thrive
  • Up to 50% cheaper to buy and install than comparable ducted refrigerated units
  • Up to 80% cheaper to run

How much energy does Evaporative Cooling save versus a refrigerated system?

  • A Bonaire Evaporative Cooler uses approximately one quarter of theelectrical energy required versus a refrigerated system.

How long will my pads last?

  • The life of your pads will depend on many different variables such as the quality of the water used as well of how often they are cleaned.  Onaverage our pads will last between 2 in areas of very poor water quality and up to every few years in areas of better water quality.

How quiet are Durango units?

  • The specially designed axial fans and 2 motor system, one for the fan and one for the pump, ensure minimum noise and maximum cooling performance even on low speeds.

Is this bleed off required or can it be restricted?

  • The bleed off rate is set in the factory to allow for optimum performance of the pads and the unit.  It can be restricted to minimize the flow, but this will shorten the life of the pads.

What is Intertek Certification?

  • Certification. Formally confirming that your products and services meet all trusted external and internal standards. Certification proves your credibility to the market. To deliver that credibility, Intertek maintains extensive global accreditations and recognitions for our testing and certification services.The ETL Mark is proof of product compliance to North American safety standards. Authorities Having Jurisdiction (AHJs) and code officials across the US and Canada accept the ETL Listed Mark as proof of product compliance to published industry standards. Retail buyers accept it on products they're sourcing.

So, it's not an air conditioner, right?

  • YES. Bonaire’s Evaporative Air Coolers don’t depend on refrigerant gas or heavy compressors to lower air temperatures. Portable air coolers gradually reduce the heat by using the evaporation method. Bonaire’s evaporative coolers work efficiently in hot and dry weather conditions by releasing a cool breeze just like the refreshingly cool air flowing across the lake. Warm air is absorbed into the air cooler which is then filtered through a honeycomb cooling medium that naturally cools and humidifies it.

Usage & Maintenance

  • How is an air cooler different from a standard fan?
  • How large of an area will it cool?
  • Can I use an air cooler while running central air or central heat?
  • How often and when should I clean my Bonaire unit?
  • Do I need to have my windows open when my Bonaire unit is running?
  • Can I use ice or cold water in my evaporative cooler for extra cooling?

How is an air cooler different from a standard fan?

  • Standard fans use their blades to circulate air in the room, but they don’t cool the hot air. Air coolers use the natural process of evaporation to cool the hot air and use a powerful fan to distribute cool air in the entire room. When water transforms into water vapor through evaporation, the temperate of hot dry air can drop significantly.

How large of an area will it cool?

  • The CFM of the cooler indicates its cooling capacity. For instance, a cooler with a CFM of 600, can affect a radius of around 400 sq. ft. A cooler with a CFM of 3100 can cool a space of around 950 sq. ft. Evaporative air cooling also depends on the humidity and heat of its environment.

Can I use an air cooler while running central air or central heat?

  • An evaporative air cooler can minimize the need of solely depending on central air conditioners to cool your home. They help to circulate air all around the room while boosting the AC’s cooling action. Less air conditioning means more cost savings. Air coolers also help to add moisture to the over-dried air caused due to air conditioning. Evaporative air coolers act as a humidifier in winters.

How often and when should I clean my Bonaire unit?

  • We recommend cleaning your Bonaire unit once in the middle of the year and again at the end of the summer.  It is best to use clean fresh water when cleaning out the unit.  The recommend process for cleaning your unit is set out in the Owner’s Manual.  If your unit operates in areas with harsh water, you may need additional cleaning throughout the year.

Do I need to have my windows open when my Bonaire unit is running?

  • Always ensure that there is an open window or door through which the air can exhaust. This constant air exchange is essential, and a major benefit provided by Bonaire fresh air cooling. (Do not open doors or windows on the windward side of the home).

Can I use ice or cold water in my evaporative cooler for extra cooling?

  • Some models allow you to add ice or cold water to the water reservoir, enhancing the cooling effect. 

Support & Spares

  • How do I get support?
  • Where can i get my spare parts?
  • What is the warranty on my Bonaire unit?

How do I get support?

  • We are dedicated to making our customers happy. If you have a question or concern, you may connect with us using the Contact Us.

 

 

Where can i get my spare parts?

  • You may buy the required Spares from our website.

What is the warranty on my Bonaire unit?

  • All Bonaire units come with a lifetime cabinet corrosion warranty.Please call our warranty hotline at: 800-939-2983 after 8 AM mountain time for instructions of how to file a warranty claim. You will need to have your receipt available when you call or else  your can visit: https://bonairedurango.com/pages/warranty to register the warranty for your product.